July 6, 2017 by John Swords
I’m going to start this blog post with an assumption – you know that user-generated content helps you to build engaging shopping experiences and connects your shoppers and customers. You are, after all, reading a blog post on the site of a UGC provider.
While I may feel it’s safe to assume that you know the value of UGC, I wasn’t so sure what consumers thought. I wanted to know how UGC impacted purchase decisions and the shopping experience overall.
So, we went directly to consumers in the US and asked them how UGC shapes their buying habits and shopping experiences. We asked how the value proposition of UGC compares to incentives such as discounts and free shipping offers.
The results of this survey have been collected, analyzed and published in “Hearing the Voice of the Consumer: UGC and the Commerce Experience.”
Here are some highlights from the report:
- Most shoppers (81%) will pay more and wait longer to receive products that are paired with UGC.
- Shoppers under 30 report a greater influence of UGC in purchasing decisions versus older respondents.
- Of those aged 18-29, 97% report UGC has an extreme influence.
- Nearly two-thirds of shoppers (63%) believe UGC creates a more authentic shopping experience.
- Nearly three-quarters (73%) say UGC increases their purchasing confidence. Nearly two-thirds (61%) report UGC encourages them to engage with brands.
Download the full, data-packed 49-page report today!
February 23, 2017 by John Swords
Organized. Structured. Logical. Predictable. None of these words describe your customer’s path to purchase. There is no grid system. No wide-lane expressway will guide your shopper from initial awareness to the ultimate destination of submitting an order.
Marketers struggle to steer shoppers down the purchase path when there are so many cost-cutting, channel-crossing competitors distracting the shopper along the way.
Rather than trying to dictate each move on the customer journey, marketers can shift strategies to support the consumer as they shop.
Your site and stores may be the roads that customers use, but tools such as user-generated content and email can help to keep them focused, engaged and on course to complete a purchase.
TurnTo’s white paper series, “Driving the Customer Journey: User-Generated Content and the Purchase Path,” examines how this ecommerce evolution has impacted consumer behaviors, marketing strategies and the role of user-generated content in the customer journey.
Part one of the series, “The Journey Begins – Pre-Purchase,” details how thoughtfully featuring UGC throughout the purchase path can engage shoppers from initial product searches to product pages.
While the customer’s journey is an unpredictable, winding road, there are ways you can keep the shopper focused and moving toward a purchase. Download “Driving the Customer Journey: The Journey Begins” to learn more.